Pak Mail Grandville
4370 Chicago Dr SW, #B
Grandville, MI 49418
Tel: 616-531-9790
2 Convenient Locations: Grandville & Grand Rapids
Call: 616-531-9790
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HOURS OF OPERATION
Monday - Friday
9:00 am - 6:00 pm
Saturday
9:00 am - 2:00 pm
Sunday
Closed

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Testimonials

Customer Reviews Pak Mail Grandville

January 31, 2019

Greetings from Alaska Mr. Goodrich:

Unfortunately I had to fly down to Michigan and bury a loved one (Aunt) recently. On a more positive note I had the opportunity to also use PAK MAIL 293 in Grandville Michigan. To my assurance and pleasure there was somebody specific I saw that day and literally had a brief call and update from a phone conversation (today) of my shipping status. I came in a little after 1pm on the 16th of January and it was busy, I had to fly out the following day and although my sister and brother in law never had the time to do this, it was important to me. Package to be shipped? My late father's favorite painting; crushed stone with two Indians hunting buffalo on the plains. It was appraised at $2500.00 back in 1984/5...anyways, I was greeted very professionally and the employee Angie was very informative, professionally punctual, factual and down right concerned about making sure this was packaged correctly before shipping it to Alaska. In fact she made a call told me that the material she normally used were exhausted, but a shipment would be coming in soon to do it correctly. She stated she could use another alternative, but wasn't comfortable knowing the sentimental value of this painting. That's when I seriously recognized someone who really cared!!!! I commended her on her efforts! I said I would wait and then she called me today telling me UPS should be picking it up for delivery.

She said my expected date should be next Wednesday (if it shipped today) ! And I am truly excited, I will let you know when it arrives! Now I pray UPS can do just as good of a job as Angie did... You have a great employee, I'm a Veteran Representative for the State of Alaska and am a Case Manager, I can immediately recognize body language, tone of voice and verbiage in communication skills and I give her a 100 out of 100!!

Whoever hired this individual did a great job and kudos for recognizing future employees with potential. Her soft skills are incredible and am soon to find out what her hard skills are, but rest assured I bet they exceed my expectations, just due to her tremendous follow up efforts!!!

I have heard you just recently got a taste with what most Alaskans go through in a normal winter, just add another 2 to 3 weeks of the cold weather and another 6 to 8 feet of snow, throw in 20 hours of darkness and bamb!! Your there.. lol, My brother in Kalamazoo keeps calling me and giving me updates and us Alaskans are just up here getting humored about the closings of everything as this is normal operating weather for us. Thanks for your time, and wish you warmer weather soon!

Thank you!! and Thank you Angie!!!!

Sincerely,
Gerritt Waterlander


September 16, 2018

Good morning Just a note to let you know my package arrived safe and sound. You went above and beyond with how well this was packaged. I will definitely be using your service again should the need arise.

Thank you!!
Traci Cote


August 19, 2018

Mr. Goodrich,

I would like to thank you very much for your services. Bike arrived and it looks great.

I really appreciate the services you provide.

Thanks,

Fernando Rivera.


May 3, 2018

Best packing company! Jim was amazing and the customer service outstanding! Had to get my mothers boxes and furniture shipped to Florida for her and all arrived safely! Will use them again! Highly recommend them!

Jackson Kinner


Mr Jim Goodrich,

My name is Ken Truesdale and I live in South Carolina and have never visited your store location but wanted to thank you for such an amazing employee! Angie. My good friend Ann Stop by Friday afternoon 7-14-2017 in a panic to ship some frozen meat from a bull that I harvested on a hunt back in May. Angie was ready for action and started working on making a makeshift cooler so that my meat would have the best chance of reaching mine and Rick Hardy location and still be frozen. Ann had to leave and run to meet a customer of her own returning 30 minutes later and Angie was finishing up both shipments, to me and Rick's in Indiana. The FedEx driver waited until she was finished and took our stuff on the run! Today at 11:45 am we revived our meat frozen rock hard! I can not begin to thank Pakmail, You and Angie enough for the professionalism and being so Attentive to a customers needs as she was. On behalf of Ann, Rick Hardy and myself, Please thank her from the bottom of our hearts! We are all truly grateful for the help that was given to us.

God bless
Ken


Jim and the team at Pak Mail Grandville make running a business pain free. How? Saturday hours (open til 2:00 pm), they always answer my call to help and I can drop off any package in any condition and I know it will be packaged, shipped and on time every time. Definitely recommend Jim and his team for any business.

-M. Emaus


"I just wanted to thank your company for such wonderful service. My mothers things came from Michigan without a scratch and I was so impressed with the service. The company that packed did such a fabulous job! When you have a situation like me when you have a parent die - and you can't bear to leave things behind - you are at a loss what to do. I am blessed to have found you!"

- Robert Chance


"Dear Jim. In November your employees mailed several pieces of furniture and household items to us in Florida. Everything arrived in 'tip-top' condition. Thank you. Your staff was a pleasure to work with."

- Helen Sazana


"Packages all arrived safely. They all look great. Just wanted to let you know it went very well. My son was REALLY impressed with the packing of the big art work. He had never seen anything like it. Well, that's good. Joel Zwart got me directed to the right person for sending artwork. Sincere thanks for your wonderful work."

- Frank Speyers, Calvin College Art Professor


"Couldn't have been treated better... Totally best experience we've had anywhere..."

- Mrs. Ulleman

Why Choose Pak Mail

Pak Mail Grandville is a full service packing and shipping store as well as a custom crating and freight shipping company. We are located in Grandville and proudly serve Grandville, Jenison, Wyoming, Hudsonville, Walker, Grand Rapids, Byron Center, Zeeland, Holland and all of West Michigan. Request a Free Online Estimate or call us at 616-531-9790.

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